New Delhi, November 19: Employees' Provident Fund Organisation highlighting the number of public grievances it resolved through seven different mediums said the retirement fund body is committed to handle the grievance of its 6 crore active subscribers, 12 lakh employers, and 65 lakh pensioners.
It said the Centralised Public Grievance Redress and Monitoring System (CPGRAM), under the Department of Administrative Reforms and Public Grievances, received 46,645 number of grievances. Of which, it has been able to disposed 46,447 grievances, with 9 to 30 days being an average disposal period.
Meanwhile, its own grievance management system, EPFiGMS has received 8,32,430 grievances. It maintains that it disposed 7,31,983 grievances within 20 days, and 65,271 grievances within 20 to 30 days through the online portal. “With the introduction of EPFiGMS, the number of grievances of CPGRAM have reduced,” the report said.
Meanwhile, the EPFO has been running its call centre service 24/7 since May 2019. It maintains that the call centre has been receiving approximately 1,600 calls daily. It has also been redressing public grievances through it PRO and facilitation centres, along with social media handles.