HDFC Bank on October 20, 2023 launched a digital banking platform named XpressWay. The platform aims to offer a swift, paperless, and self-service banking experience to the bank’s customers.
With over 30 banking products and more than 14 services, it covers a range of financial offerings, from personal loans to credit cards and savings accounts.
Parag Rao, country head – payments, liability products, consumer finance and marketing, HDFC Bank, said: “As we launch this platform, XpressWay, during the festive season, we open the door to a faster, more convenient, and enjoyable banking experience.”
Incidentally, XpressWay is part of HDFC Bank’s digital ecosystem, known as ‘HDFC Bank NOW’.
XpressWay offers a wide array of digital services, from Netbanking to Permanent Account Number (PAN) updates and instant address changes through Aadhaar. Customers can easily manage their nominees, update demographic details, request cheque books, and navigate various loan options. One can also apply for personal loans up to Rs 40 lakh through this platform with no paperwork. The platform also caters to existing HDFC Bank customers, thus offering a personalised view of pre-approved banking offers on loans, cards, and accounts.
XpressWay also offers an array of services on various types of loans, such as Xpress Loan on cards, Xpress Credit Card, Xpress Savings Accounts, service journeys etc.
“These products and services are meticulously designed to deliver fast, seamless, paperless, and do-it-yourself customer journey, for both existing and new customers,” the bank said in a release.
Further, the DigiSathi Support Centre within the platform provides expert assistance for digital payment services. Customers can request changes to their savings account type, too. One can also request changes to their savings account type or transfers between branches seamlessly, HDFC Bank said.
The platform also provides online saving accounts that has a fully digital application procedure with no paperwork. When a savings account is opened online, customers are sent a user-specific video know-your-customer (KYC) link and the bank’s representative will complete the KYC on the video call